Course Purpose

Knowing how to give exceptional customer service is key to growing and sustaining a business. As customer service representatives, trainees are to explore the principles of customer care and etiquette and will practice handling customer interactions in the best way possible to deliver first-rate customer experience. This course aims to help trainees discover how to provide great customer service and make their customers feel heard, even when customers can get difficult at times. In this course, trainees will explore the background and techniques of customer interactions and etiquette.

Course Purpose

Working relationships are the connections trainees form with coworkers, colleagues and managers in the workplace. Effective businesses encourage the development of positive relationships, teamwork & communication between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive, productive & efficient workplace. This course will explore employee relations and cover the benefits of developing meaningful work relations, through effective communication methods and team-working.

Course Purpose

This module will provide trainees with the essential skills and knowledge to create an environment in which employees’ performance management is mainstreamed. At the end of this course, trainees who manage teams will be able to give constructive feedback, set smart goals to guide performance improvement, and practice communication skills that foster efficient management-employee relationships.

Course Purpose

Trainees will explore the basic concepts of staff development and how to start encouraging it, but also make it their personal objective to develop continuously. The main hurdles to employee development will also be explored, such as financial and time constraints, and trainees will discuss how to overcome these. Trainees will learn how to keep teams with different needs connected, engaged and productive while further developing their own leadership skills to encourage others to develop.

Course Purpose

This module is designed to provide trainees with the essential skills and competencies to develop and implement effective strategies in the workplace to deal with stress that may arise at personal or organizational level. Properly managing time and stress in the workplace is a crucial skill that will play a key role in improving the effectiveness and efficiency of all employees, irrespective of their role, in their sector.

Course Purpose

This training course is divided into 5 key learning units and a brief practice project, giving trainees the opportunity to practice what they learnt in a professional environment. Alongside the technical and logistical event learning provided, the course aims to develop an informed confidence in the trainees to participate. Event planning requires excellent teamwork, resourcefulness and creativity, which will be underlined principles of this training course.

Course Purpose

This training outlines the general principles that should be understood and followed by Food Business operators / employees (FBOs) at all stages of the food chain. The course will help trainees consider the stages in the food chain, the nature of the product, the relevant contaminants, and whether the relevant contaminants adversely affect safety and consumption suitability. The training’s key audience will be kitchen staff employees and those dealing with food preparation.

Course Purpose

This course will introduce trainees to fundamental principles of Health & Safety by focusing on the knowledge, skills and competencies they will need to have to ensure they maintain a safe and healthy working environment. Through this training course, trainees will be able to identify and mitigate risks by applying specific protocols, for the benefit of both their guests/customers, and all employees working with them.

Course Purpose

Organisation and teamworking are essential for the hospitality sector, especially in today’s highly competitive environment. Improving teamwork aims to increase productivity and performance for the benefit of the employee and the company. This course will enable trainees to facilitate their employees to work well independently but also as strong members of a team.

Course Purpose

The overall purpose of the course is to maximize learners' confidence when communicating in the English Language whilst working in the hospitality sector. The topics and activities in the course are designed to inspire trainees to deliver service excellence by developing a "Hospitality Attitude".

Course Purpose

The overall purpose of the course is to maximize learners' confidence when communicating in the Greek Language whilst working in the hospitality sector. The topics and activities in the course are designed to inspire trainees to deliver service excellence by developing a "Hospitality Attitude".

Course Purpose

This training' audience will primarily be non-local employees or employees-to-be, in the sector. Trainees will be introduced to Cyprus' history and culture, and then to what they can expect to encounter whilst working and living in Cyprus.